Livmor
Building Human-Centered Intelligence for Medicare Clarity

Medicare has never been simple, yet the relationship that carries seniors through it has always been deeply personal. For most older adults, their Medicare agent is the person who listens, understands their needs and helps them make one of the most consequential decisions of their later years. That trust remains the center of the Medicare experience, but the information that supports it has grown scattered and opaque across documents, portals and systems that were never built to speak to one another.

Livmor was created to restore clarity to that relationship. The team saw that Medicare’s problem wasn’t a lack of information. It was the way that information lived in pieces—plan documents, provider directories, drug formularies and rules that update at different times—creating what many agents often describe as a ‘black hole.’ Livmor’s approach was to unify that world, verify it and make it usable in real time. By processing more than five billion tokens of Medicare data and letting AI work quietly in the background, the platform turns dense material into guidance that supports the flow of an agent’s conversation with a senior.

“We believe that technology should enhance and protect the agent-senior relationship, not replace it,” says Leah Puccio, president and COO. “So, our goal is simple. We let technology absorb the complexity so Medicare agents can stay focused on what matters most, a genuine human connection.”

By restoring transparency to a complex system and keeping the human relationship at the forefront, Livmor embodies the qualities honored in this year’s Top Medicare Intelligence Platform award.

Technology that Scales Understanding, Not Just Access

When more than 80 percent of Medicare enrollments still happen through agents, the quality of the agent-senior conversation becomes the deciding factor in how confidently a senior chooses their coverage. That conversation can only work when the agent has information that is clear, current and easy to interpret. LivmorIQ, the all-in-one Medicare intelligence platform, is built to provide exactly that foundation.

Unlike most tools that force agents to piece together details from carrier portals, PDFs and separate compliance systems, LivmorIQ starts with a unified view. Rules, rates and benefits appear on one verified, real-time screen that reflects how agents naturally work. Tasks that typically break the flow—checking a provider, confirming a drug change or verifying a benefit—happen within that same window, without switching systems or losing the thread of the conversation.

What makes the experience feel even more intuitive is the intelligence working behind the scenes. Livmor has organized billions of Medicare data tokens across more than 6,000 plans—covering 98 percent of Medicare Advantage and Medicare Advantage Prescription Drug programs—and structured them so that complex information appears in a way that supports, not overwhelms, human interaction. Because Medicare data often updates at different times and lives across different documents, AI verifies each data point before it reaches the agent’s screen.

Redefining the Human Side of Digital Enrollment

Medicare’s complexity has always been both its greatest challenge and its greatest opportunity. Thousands of plans, shifting rules and documents that update at different times create an uneven experience for seniors and caregivers trying to make sense of it all. For many, it can feel less like a lack of information and more like information that isn’t presented in a way they can use.

LivmorIQ gives modern Medicare agencies an automation platform built to dramatically increase efficiency and reduce administrative burden. The idea is simple: enable one agent to deliver ten times the impact with zero administrative drag. LivmorIQ automates the core operational tasks that typically slow agencies down—including onboarding, commission tracking, and compliance workflows—so teams can focus on serving clients rather than managing manual processes. The result is a stronger, more scalable foundation that helps agencies grow with confidence.

That operational clarity makes a more human digital enrollment experience possible.

Ask Erin Co-pilot extends this foundation, bringing Medicare intelligence directly into the hands of seniors and caregivers. Built on the same verified data ecosystem that powers LivmorIQ, it translates Medicare details into everyday language so users can ask questions as naturally as they would speak to a trusted advisor—“Which plans include my doctor?” or “What’s my out-of-pocket limit?” The system responds instantly with real-time, compliant information.

But Ask Erin is more than an answer engine. It is designed to build understanding. The assistant learns from each interaction, adapts to personal context, and guides the senior over time. For many older adults, the real challenge isn’t choosing a plan; it’s knowing how to use it fully once they’re enrolled. Many seniors don’t realize how many benefits they already have access to. Ask Erin helps them unlock those benefits, anticipate needs as their health changes and stay connected to support throughout their Medicare journey.

This solution marks a defining shift in Livmor’s mission, from enabling agents to empowering everyone. By turning Medicare’s complexity into an accessible, human experience, Ask Erin helps create a more equitable system where information flows freely, and care feels inclusive and connected at every level, ultimately delivering a more informed, confident senior to every agent when it’s time to enroll.

The Future of People-First Medicare Intelligence

Behind Livmor’s technology is a leadership team shaped by decades of working directly with seniors across every stage of care. The founding group brings experience from one of the nation’s largest senior living communities, a major regional Medicare Advantage plan and one of the largest FMOs in the country, combined with world-class AI and consumer-tech expertise. President and COO Leah Puccio, who previously led an advanced care network that supported more than 300,000 seniors, has helped translate that frontline understanding into a platform where compassion and technology move in sync, creating a Medicare experience that feels less like a maze and more like a map.

That balance between intelligence and empathy continues to guide Livmor’s trajectory. The company envisions a future where AI becomes the silent infrastructure behind a relationship that listens, learns, and responds—while people remain at the center. Livmor is realigning how Medicare operates with how people actually live, advancing technology with purpose rather than for its own sake. At its core, the mission remains unchanged: to help seniors worry less and live more.